B
briot
New Member
Last year, we decided to purchase 2 apartments in Bulgaria, we decided to go through a UK property service(which I won't name yet) they were very helpful, we had about £50000 topped up on our mortgage, we told the company our specification, they found 2 properties for us that would cost more, however this estate agent said they would personnally give us 2% cashback to help pay the extra cost.The developers gave us a discount on one property as long as we paid in a certain time, due to delays in us getting the money this took longer than we expected, various emails were sent but we eventually paid the cost of the apartment in full within 6 months. The other property is still being built so we don't need to pay the final instalment until July 08. However, I have been emailing and calling the UK estate agent enquiring about when they will send the cashback( offered once the apartment was paid in full) since Oct 07, they either ignore me or 'rudely' say they will call me back but don't. I contacted them again and finally got an email saying that due to the delays I will now not get a penny. This has upset me greatly as I was banking on that money to pay the final instalment and now might possibly lose the whole property. Can someone please help me or give me some advice on who to contact legally. Thank you